Returns
You have the option to replace or return a product you purchased because:
There was a mistake in the item or quantity,
We made a mistake in the price or shipping,
The product was defective.

In any case, you must necessarily contact us by phone or e-mail or fill in the relevant contact form. We do not accept returns without prior notification. A record of the case and guidance on how to return must have been provided beforehand.

General
Returns are accepted within 14 calendar days from the date of receipt of your order.
The product must be in its factory packaging, unused and in perfect condition. Defective items are excluded.

You must ensure that the returned item reaches us intact. It is your responsibility to pack it securely to avoid damage in transit.
You may use a carrier of your own choice, the cost of which will be borne by you.
Any return must be accompanied by a photocopy of the original purchase document – especially if a Sales Invoice has been issued, the original document must be returned to us.
Items on discount or on offer can only be exchanged for items of the same category (on discount or on offer).

Returns that are the fault of the customer and not an error of the company are subject to a charge upon request (transport costs).

The returned items are sent to the address:
—

In case you wish to receive a refund:
The refund is made within 14 calendar days from the moment you inform us of your intention to return your order and after we have received the returned item and checked for its integrity.
In the event that the item was shipped with free shipping charges, these are non-refundable. Shipping costs are refundable only in the event that the return is the fault of marblefirestudio due to an incorrectly shipped item/quantity or a defective product.
The way in which the refund is made depends on the payment method you originally selected for your order. Thus, the amount will be refunded to you either by cancelling your credit card charge, or by refunding the money via Paypal, or by bank deposit to a bank account that you will indicate to us if you had paid by cash on delivery.
For advances given for products with an availability status “On Demand” there will be no right of withdrawal.

For additional information and personal service please contact us at 25410 77260 or send us your message via the contact form.